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  #1 (permalink)  
Old 11-05-2009, 06:35 AM
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Problem

Hi
i have a problem in the prime4x brokers

i open a buy position of NZDUSD and close it at profit
but now history show a sell position and closed -570$

i have a picture of this position closet at +480$



can you help me??
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  #2 (permalink)  
Old 11-05-2009, 07:33 AM
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Quote:
Originally Posted by naser007 View Post
Hi
i have a problem in the prime4x brokers

i open a buy position of NZDUSD and close it at profit
but now history show a sell position and closed -570$

i have a picture of this position closet at +480$



can you help me??
Check what your "Journal" in MT4 says about this...
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Old 11-05-2009, 07:48 AM
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Quote:
Originally Posted by FXOpen View Post
Check what your "Journal" in MT4 says about this...
i close MT4 but i send log file please check it.
Quote:
01:13:37 Expert News_Multi_TP_Beta2_4 NZDUSD,M1: removed
01:16:18 '55132': instant order buy 3.00 NZDUSD at 0.7227 sl: 0.0000 tp: 0.0000
01:16:19 '55132': request was accepted by server
01:16:19 '55132': request in process
01:16:23 '55132': requote 0.7223 / 0.7226 for open buy 3.00 NZDUSD at 0.7227 sl: 0.0000 tp: 0.0000
01:16:33 '55132': instant order buy 3.00 NZDUSD at 0.7227 sl: 0.0000 tp: 0.0000
01:16:34 '55132': request was accepted by server
01:16:34 '55132': request in process
01:16:39 '55132': order was opened : #5191855 buy 3.00 NZDUSD at 0.7227 sl: 0.0000 tp: 0.0000
01:17:05 Script VisualTrendScriptV12 NZDUSD,M1: removed
01:18:57 '55132': close order #5191855 sell 3.00 NZDUSD at 0.7227 sl: 0.0000 tp: 0.0000 at price 0.7246
01:18:57 '55132': request was accepted by server
01:18:57 '55132': order #5191855 sell 3.00 NZDUSD at 0.7227 sl: 0.0000 tp: 0.0000 closed at price 0.7246
01:18:59 '55132': close order #5162905 sell 0.20 EURUSD at 1.4743 sl: 0.0000 tp: 1.4750 at price 1.4867
01:19:00 '55132': request was accepted by server
01:19:00 '55132': order #5162905 sell 0.20 EURUSD at 1.4743 sl: 0.0000 tp: 1.4750 closed at price 1.4867
01:19:11 '55132': instant order buy 5.00 NZDUSD at 0.7250 sl: 0.0000 tp: 0.0000
01:19:12 '55132': request was accepted by server
01:19:12 '55132': request in process
01:19:17 '55132': order was opened : #5191927 buy 5.00 NZDUSD at 0.7250 sl: 0.0000 tp: 0.0000
01:19:30 '55132': modify order #5191927 buy 5.00 NZDUSD at 0.7250 sl: 0.0000 tp: 0.0000 -> sl: 0.0000 tp: 0.7260
01:19:30 '55132': request was accepted by server
01:19:31 '55132': request in process
01:19:31 '55132': order #5191927 buy 5.00 NZDUSD at 0.7250 was modified -> sl: 0.0000 tp: 0.7260
01:21:00 '55132': close order #5191927 buy 5.00 NZDUSD at 0.7250 sl: 0.0000 tp: 0.7260 at price 0.7250
01:21:01 '55132': request was accepted by server
01:21:01 '55132': request in process
01:21:05 '55132': order #5191927 buy 5.00 NZDUSD at 0.7250 sl: 0.0000 tp: 0.7260 closed at price 0.7250
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Old 11-05-2009, 08:46 AM
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Quote:
Originally Posted by naser007 View Post
i close MT4 but i send log file please check it.
If your logs are real, than I am very confused...type of the order should be the same if you open BUY it should be close BUY as well...
Send logs to them and wait for the answer.
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  #5 (permalink)  
Old 11-05-2009, 09:16 AM
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Quote:
Originally Posted by FXOpen View Post
If your logs are real, than I am very confused...type of the order should be the same if you open BUY it should be close BUY as well...
Send logs to them and wait for the answer.

what do i now ??
How I prove this is a real log ??
please help me
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Old 11-05-2009, 09:51 AM
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hi

ahhh im braindead after seeing all this
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  #7 (permalink)  
Old 11-05-2009, 11:08 AM
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Quote:
Originally Posted by naser007 View Post
what do i now ??
How I prove this is a real log ??
please help me
you can make video from your "Journal" in MT4 for example.
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Old 11-05-2009, 11:17 AM
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hmm very werid

Quote:
Originally Posted by forexsmith View Post
ahhh im braindead after seeing all this
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Old 11-05-2009, 12:31 PM
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Did you try to call your broker?
If they not bring your money back, my advice, close the account and find yourself another broker. Consider it as a learning fee.
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  #10 (permalink)  
Old 11-05-2009, 08:30 PM
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the broker back the money in my account and edit order
Prime4x is the best broker
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