InstaForex - www.InstaForex.com - Page 87

FxGiant · #**861** (**permalink**) 07-07-2009, 01:57 PM

Quote:

Originally Posted by IFX_EkaterinaPR

Dear Sirs,
Let me tell you the story from the begining. Mr. by the nickname FxGiant sent a claim to the company. After preliminary proceeding we offered a compensation to the client, but he was insisted on increase of the compensation sum.

Yes, kindly recalculate the losses due to first outage. You were giving a compensation of 21 pips where as actual outage variation aka compensation should have been 38 pips

Quote:

Originally Posted by IFX_EkaterinaPR

In the course of the additional investigation which was conducted using server log-file and log-file of the platform as a material we have discovered that client's connections were fixed by the server, in spite of the fact that Mr. FxGiant says he could not log in the platform during almost the whole day. Numerous times Mr. FxGiant declared that he could not get an access to the trading server the whole day, though thousands of other company's customers were connected to the server and their deals were processing without any problem.

I am not just saying it.
Logfiles prove the same.

If you can say that thousands of your company's customers were connected then I can also say that I can give logfiles of another broker, and if you want you can contact directly to see that whether that logfile was correct or not.
Other broker was disconnected just for a moment for entire day!!!

Quote:

Originally Posted by IFX_EkaterinaPR

Moreover, upon closer investigation we discovered that the client gave us counterfeit platform log-file, what is proved by some discrepancies in time.

Counterfeit platform log-file???
Did you lost your mental balance?
When did you said that on more than 1000 lines conversation?

Discrepancies in time was only a misunderstanding which was very clear very soon during second day conversation. Logfile has +2:30 to server time as per my countries time. That's all the confusion was.

Quote:

Originally Posted by IFX_EkaterinaPR

Along with InstaTrader the client was using multiterminal that day, this information was passed over in silence by him, and accordingly he did not give us multiterminal log-file.

First know what you telling.
I submitted you multiterminal logfiles!!!
Go check your mail and see whether it's single terminal or multi terminal.

Quote:

Originally Posted by IFX_EkaterinaPR

In spite of this, the company were coming to terms till the end and tried to explain to FxGiant the groundlessness off his claim.

First you replied to mail and said, yes, you can proceed with my logfiles. During entire conversation, there was no such statement logfile being counterfeit.

Towards the end of conversation, when it was clear that there was not 1 but many outages, and accounts suffered margin call DURING last outage. Still you say that last outage was not at all related to end result of the position.

Can you see groundlessness in your approach and accusations?

Quote:

Originally Posted by IFX_EkaterinaPR

We even agreed to pay compensation according to the totals of the first proceeding. But the company did not meet any understanding from the client's side. And the pretension was declined because of the absence of the reasons.

What compensation you agreed to pay? 21 pips right, for first outage.
Check the logfile correctly and you see very first outage it was 38 pips fluctuation.

Last outage happened when price was 1.6489 and then when it came back, all positions were closed at margin call at prices 1.6519 to 1.6523 which is further 30 to 34 pips.

I said you that, compensate for 30 pips for last outage + 50% of previous outages of (that is 19 pips instead of 38 pips due to first outage and 6.5 pips instead of 13 pips due to second outage).

Total 54.5 pips and not 21pips.
That was what I asked as compensation of losses.

IFX_EkaterinaPR · #**862** (**permalink**) 07-07-2009, 02:52 PM

Quote:

Yes, kindly recalculate the losses due to first outage. You were giving a compensation of 21 pips where as actual outage variation aka compensation should have been 38 pips

Actually you have not receive any repayment, because of the absence of the ground.

Quote:

I am not just saying it.
Logfiles prove the same.

Sir, your log-file is not the real log-file, that is why it can not prove anything.

Quote:

If you can say that thousands of your company's customers were connected then I can also say that I can give logfiles of another broker, and if you want you can contact directly to see that whether that logfile was correct or not.
Other broker was disconnected just for a moment for entire day!!!

What are you talking about? How are other brokers related to InstaForex? The fact that our customers could connect to our server prove that the bug was insignificant. We do not deny we had some problems that day, but the lags did not exceed 5 minutes, that is why they could not affect at your deals.

IFX_EkaterinaPR · #**863** (**permalink**) 07-07-2009, 02:55 PM

Quote:

Counterfeit platform log-file???
Did you lost your mental balance?
When did you said that on more than 1000 lines conversation?

Ok, let's have a look through the platform log-file you have sent us:

07:34:28 IFX Trader 4.00 build 218 started
07:34:31 '87619': login (4.00, #2C3E97BA)
07:34:31 '85231': login (4.00, #2C3E97BA)
07:34:32 '89505': login (4.00, #2C3E97BA)
07:34:32 '87105': login (4.00, #2C3E97BA)
07:34:42 IFX Trader 4.00 build 218 stopped
08:19:33 IFX Trader 4.00 build 218 started
08:19:35 '87619': login (4.00, #2C3E97BA)
08:19:35 '87105': login (4.00, #2C3E97BA)
08:19:35 '89505': login (4.00, #2C3E97BA)
08:19:36 '85231': login (4.00, #2C3E97BA)
08:21:33 IFX Trader 4.00 build 218 stopped
14:42:04 IFX Trader 4.00 build 218 started
14:42:07 '85231': login (4.00, #2C3E97BA)
14:42:07 '89505': login (4.00, #2C3E97BA)
14:42:07 '87105': login (4.00, #2C3E97BA)
14:42:07 '87619': login (4.00, #2C3E97BA)
14:46:31 IFX Trader 4.00 build 218 stopped
15:06:37 IFX Trader 4.00 build 218 started
15:06:40 '87105': login (4.00, #2C3E97BA)
15:06:40 '87619': login (4.00, #2C3E97BA)
15:06:40 '89505': login (4.00, #2C3E97BA)
15:06:41 '85231': login (4.00, #2C3E97BA)
15:17:44 '87105': 198 history trades has been requested
15:17:44 '85231': 266 history trades has been requested
15:17:44 '89505': 205 history trades has been requested
15:17:47 '87619': 204 history trades has been requested
15:40:04 IFX Trader 4.00 build 218 stopped
16:50:22 IFX Trader 4.00 build 218 started
16:50:25 '85231': login (4.00, #2C3E97BA)
16:50:25 '89505': login (4.00, #2C3E97BA)
16:50:25 '87619': login (4.00, #2C3E97BA)
16:50:25 '87105': login (4.00, #2C3E97BA)
16:50:33 '85231': login (4.00, #2C3E97BA)
16:50:33 '89505': login (4.00, #2C3E97BA)
16:50:33 '87619': login (4.00, #2C3E97BA)
16:50:38 '87105': login (4.00, #2C3E97BA)
16:51:23 '89505': order sell 0.02 GBPUSD opening at 1.6441 sl: 0.0000 tp: 0.0000 failed [Not enough money]
16:51:23 '87105': instant order sell 15.93 GBPUSD at 1.6441 sl: 0.0000 tp: 0.0000
16:51:24 '87105': request was accepted by server
16:51:24 '85231': instant order sell 1.87 GBPUSD at 1.6441 sl: 0.0000 tp: 0.0000
16:51:24 '87105': request in process
16:51:24 '85231': request was accepted by server
16:51:25 '85231': request in process
16:51:25 '87619': instant order sell 2.17 GBPUSD at 1.6442 sl: 0.0000 tp: 0.0000
16:51:25 '87619': request was accepted by server
16:51:26 '87619': request in process
16:51:26 '87619': order is open : #11248998 sell 2.17 GBPUSD at 1.6442 sl: 0.0000 tp: 0.0000
16:51:26 '87105': order is open : #11249000 sell 15.93 GBPUSD at 1.6441 sl: 0.0000 tp: 0.0000
16:51:34 '85231': order is open : #11249008 sell 1.87 GBPUSD at 1.6441 sl: 0.0000 tp: 0.0000
17:25:30 '87619': connect failed [No connection]
17:25:30 '87105': connect failed [No connection]
17:25:30 '89505': connect failed [No connection]
17:25:30 '85231': connect failed [No connection]
17:33:02 '87619': login (4.00, #2C3E97BA)
17:33:02 '87105': login (4.00, #2C3E97BA)
17:33:05 '87105': DataCenter connecting failed [6]
17:33:05 '87619': DataCenter connecting failed [6]
17:33:06 '85231': login (4.00, #2C3E97BA)
17:33:09 '85231': DataCenter connecting failed [6]
17:33:12 '89505': login (4.00, #2C3E97BA)
19:21:59 '85231': login (4.00, #2C3E97BA)
19:22:29 '87105': login (4.00, #2C3E97BA)
19:22:29 '89505': login (4.00, #2C3E97BA)
19:22:29 '87619': login (4.00, #2C3E97BA)
19:22:29 '85231': login (4.00, #2C3E97BA)
19:22:35 '87105': DataCenter connecting failed [6]
19:22:37 '87619': DataCenter connecting failed [6]
19:22:44 '89505': DataCenter connecting failed [6]
19:34:35 IFX Trader 4.00 build 218 stopped
19:34:48 IFX Trader 4.00 build 218 started
19:35:11 '89505': connect failed [No connection]
19:35:11 '85231': connect failed [No connection]
19:35:11 '87619': connect failed [No connection]
19:35:11 '87105': connect failed [No connection]
19:36:17 IFX Trader 4.00 build 218 stopped
19:36:32 IFX Trader 4.00 build 218 started
19:36:40 IFX Trader 4.00 build 218 stopped
19:36:44 IFX Trader 4.00 build 218 started
19:36:48 '89505': connect failed [No connection]
19:36:48 '85231': connect failed [No connection]
19:36:48 '87619': connect failed [No connection]
19:36:49 '87105': connect failed [No connection]
19:36:55 '85231': login (4.00, #2C3E97BA)
19:36:55 '87105': login (4.00, #2C3E97BA)
19:36:56 '87619': login (4.00, #2C3E97BA)
19:37:00 '89505': login (4.00, #2C3E97BA)
19:40:43 '87619': login (4.00, #2C3E97BA)
19:40:43 '87105': login (4.00, #2C3E97BA)
19:40:43 '85231': login (4.00, #2C3E97BA)
19:40:43 '89505': login (4.00, #2C3E97BA)
19:41:01 '87619': DataCenter connecting failed [6]
19:41:01 '87105': DataCenter connecting failed [6]
19:41:02 '85231': DataCenter connecting failed [6]
19:43:50 '89505': login (4.00, #2C3E97BA)
19:44:41 IFX Trader 4.00 build 218 stopped
19:44:42 IFX Trader 4.00 build 218 started
19:45:04 '87105': connect failed [No connection]
19:45:04 '85231': connect failed [No connection]
19:45:04 '89505': connect failed [No connection]
19:45:04 '87619': connect failed [No connection]
19:45:04 IFX Trader 4.00 build 218 stopped
19:45:13 IFX Trader 4.00 build 218 started
19:45:15 '87619': connect failed [No connection]
19:45:15 '87105': connect failed [No connection]
19:45:15 '89505': connect failed [No connection]
19:45:15 '85231': connect failed [No connection]
19:45:29 '87105': connect failed [No connection]
19:45:29 '85231': connect failed [No connection]
19:45:29 '89505': connect failed [No connection]
19:45:29 '87619': connect failed [No connection]

IFX_EkaterinaPR · #**864** (**permalink**) 07-07-2009, 02:58 PM

19:45:30 '87105': connect failed [No connection]
19:45:30 '85231': connect failed [No connection]
19:45:30 '89505': connect failed [No connection]
19:45:30 '87619': connect failed [No connection]
19:45:32 '87619': connect failed [No connection]
19:45:32 '87105': connect failed [No connection]
19:45:32 '89505': connect failed [No connection]
19:45:32 '85231': connect failed [No connection]
19:45:34 IFX Trader 4.00 build 218 stopped
19:49:23 IFX Trader 4.00 build 218 stopped
19:51:55 IFX Trader 4.00 build 218 stopped
19:46:53 IFX Trader 4.00 build 218 started HOW IS IT POSSIBLE?
19:47:22 '87619': login (4.00, #2C3E97BA)
19:47:22 '85231': login (4.00, #2C3E97BA)
19:47:22 '87105': login (4.00, #2C3E97BA)
19:47:22 '89505': login (4.00, #2C3E97BA)
19:49:34 '87619': login (4.00, #2C3E97BA)
19:49:48 '85231': login (4.00, #2C3E97BA)
19:49:48 '87105': login (4.00, #2C3E97BA)
19:49:48 '87619': login (4.00, #2C3E97BA)
19:49:48 '89505': login (4.00, #2C3E97BA)
19:51:04 '87105': login (4.00, #2C3E97BA)
19:51:04 '89505': login (4.00, #2C3E97BA)
19:51:04 '87619': login (4.00, #2C3E97BA)
19:51:04 '85231': login (4.00, #2C3E97BA)
19:52:00 IFX Trader 4.00 build 218 stopped
19:52:22 IFX Trader 4.00 build 218 started
19:52:26 '89505': login (4.00, #2C3E97BA)
19:52:26 '85231': login (4.00, #2C3E97BA)
19:52:26 '87619': login (4.00, #2C3E97BA)
19:52:26 '87105': login (4.00, #2C3E97BA)
19:55:58 IFX Trader 4.00 build 218 stopped
19:56:16 IFX Trader 4.00 build 218 started
19:56:20 '89505': login (4.00, #2C3E97BA)
19:56:20 '87619': login (4.00, #2C3E97BA)
19:56:20 '85231': login (4.00, #2C3E97BA)
19:56:20 '87105': login (4.00, #2C3E97BA)
20:00:33 IFX Trader 4.00 build 218 stopped
20:00:42 IFX Trader 4.00 build 218 started
20:01:02 '87105': connect failed [No connection]
20:01:02 '85231': connect failed [No connection]
20:01:02 '89505': connect failed [No connection]
20:01:02 '87619': connect failed [No connection]
20:01:02 IFX Trader 4.00 build 218 stopped
20:01:09 IFX Trader 4.00 build 218 started
20:01:43 IFX Trader 4.00 build 218 stopped
20:02:38 IFX Trader 4.00 build 218 started
20:02:42 '85231': connect failed [No connection]
20:02:42 '87619': connect failed [No connection]
20:02:43 '89505': connect failed [No connection]
20:02:49 '87105': connect failed [No connection]
20:03:13 IFX Trader 4.00 build 218 stopped
20:01:49 IFX Trader 4.00 build 218 started AND WHAT IS THIS?
20:02:04 '87105': login (4.00, #2C3E97BA)
20:02:13 '89505': login (4.00, #2C3E97BA)
20:02:13 '87619': login (4.00, #2C3E97BA)
20:02:13 '85231': login (4.00, #2C3E97BA)
20:03:14 IFX Trader 4.00 build 218 stopped
20:04:12 IFX Trader 4.00 build 218 stopped
20:03:18 IFX Trader 4.00 build 218 started ANY EXPLANATION?
20:03:50 '89505': connect failed [No connection]
20:03:50 '85231': connect failed [No connection]
20:03:50 '87619': connect failed [No connection]
20:03:50 '87105': connect failed [No connection]
20:04:18 IFX Trader 4.00 build 218 stopped
20:05:34 IFX Trader 4.00 build 218 started
20:05:48 '89505': connect failed [No connection]
20:05:48 '87105': connect failed [No connection]
20:05:48 '85231': connect failed [No connection]
20:05:48 '87619': connect failed [No connection]
20:05:55 '87105': login (4.00, #2C3E97BA)
20:05:55 '87619': login (4.00, #2C3E97BA)
20:05:55 '85231': login (4.00, #2C3E97BA)
20:05:55 '89505': login (4.00, #2C3E97BA)
20:34:55 IFX Trader 4.00 build 218 stopped
21:13:38 IFX Trader 4.00 build 218 started
21:13:52 '87619': login (4.00, #2C3E97BA)
21:13:52 '87105': login (4.00, #2C3E97BA)
21:13:52 '89505': login (4.00, #2C3E97BA)
21:13:53 '85231': login (4.00, #2C3E97BA)
21:14:01 '85231': login (4.00, #2C3E97BA)
21:14:01 '89505': login (4.00, #2C3E97BA)
21:14:01 '87619': login (4.00, #2C3E97BA)
21:14:05 '87105': login (4.00, #2C3E97BA)
21:17:00 '87105': connect failed [No connection]
21:17:00 '85231': connect failed [No connection]
21:17:00 '87619': connect failed [No connection]
21:17:12 '87105': login (4.00, #2C3E97BA)
21:17:12 '85231': login (4.00, #2C3E97BA)
21:17:12 '87619': login (4.00, #2C3E97BA)
21:17:15 '85231': DataCenter connecting failed [6]
21:17:17 '87105': DataCenter connecting failed [6]
21:20:07 '87105': connect failed [No connection]
21:20:07 '85231': connect failed [No connection]
21:20:07 '89505': connect failed [No connection]
21:20:13 '85231': login (4.00, #2C3E97BA)
21:20:13 '87105': login (4.00, #2C3E97BA)
21:20:13 '89505': login (4.00, #2C3E97BA)
21:20:16 '85231': DataCenter connecting failed [6]
21:24:15 '89505': 5 history trades has been requested
21:24:15 '87105': 6 history trades has been requested
21:24:15 '85231': 5 history trades has been requested
21:24:15 '87619': 7 history trades has been requested
22:03:53 IFX Trader 4.00 build 218 stopped

We can not take into account this log-file because of the discrepancies in time I have marked.

Quote:

I submitted you multiterminal logfiles!!!
Go check your mail and see whether it's single terminal or multi terminal.

You have submitted the multiterminal log-file, but you have not sent the log-file of the client terminal.

You are not fair with what is proved by your so called "log-file". And the bug was not the reason of your losses. So give us, please, the legal ground to allow your claim.

FxGiant · #**865** (**permalink**) 07-07-2009, 03:23 PM

Quote:

Originally Posted by IFX_EkaterinaPR

19:45:30 '87105': connect failed [No connection]
19:45:30 '85231': connect failed [No connection]
19:45:30 '89505': connect failed [No connection]
19:45:30 '87619': connect failed [No connection]
19:45:32 '87619': connect failed [No connection]
19:45:32 '87105': connect failed [No connection]
19:45:32 '89505': connect failed [No connection]
19:45:32 '85231': connect failed [No connection]
19:45:34 IFX Trader 4.00 build 218 stopped
19:49:23 IFX Trader 4.00 build 218 stopped
19:51:55 IFX Trader 4.00 build 218 stopped
19:46:53 IFX Trader 4.00 build 218 started HOW IS IT POSSIBLE?
19:47:22 '87619': login (4.00, #2C3E97BA)
19:47:22 '85231': login (4.00, #2C3E97BA)
19:47:22 '87105': login (4.00, #2C3E97BA)
19:47:22 '89505': login (4.00, #2C3E97BA)
19:49:34 '87619': login (4.00, #2C3E97BA)
19:49:48 '85231': login (4.00, #2C3E97BA)
19:49:48 '87105': login (4.00, #2C3E97BA)
19:49:48 '87619': login (4.00, #2C3E97BA)
19:49:48 '89505': login (4.00, #2C3E97BA)
19:51:04 '87105': login (4.00, #2C3E97BA)
19:51:04 '89505': login (4.00, #2C3E97BA)
19:51:04 '87619': login (4.00, #2C3E97BA)
19:51:04 '85231': login (4.00, #2C3E97BA)
19:52:00 IFX Trader 4.00 build 218 stopped
19:52:22 IFX Trader 4.00 build 218 started
19:52:26 '89505': login (4.00, #2C3E97BA)
19:52:26 '85231': login (4.00, #2C3E97BA)
19:52:26 '87619': login (4.00, #2C3E97BA)
19:52:26 '87105': login (4.00, #2C3E97BA)
19:55:58 IFX Trader 4.00 build 218 stopped
19:56:16 IFX Trader 4.00 build 218 started
19:56:20 '89505': login (4.00, #2C3E97BA)
19:56:20 '87619': login (4.00, #2C3E97BA)
19:56:20 '85231': login (4.00, #2C3E97BA)
19:56:20 '87105': login (4.00, #2C3E97BA)
20:00:33 IFX Trader 4.00 build 218 stopped
20:00:42 IFX Trader 4.00 build 218 started
20:01:02 '87105': connect failed [No connection]
20:01:02 '85231': connect failed [No connection]
20:01:02 '89505': connect failed [No connection]
20:01:02 '87619': connect failed [No connection]
20:01:02 IFX Trader 4.00 build 218 stopped
20:01:09 IFX Trader 4.00 build 218 started
20:01:43 IFX Trader 4.00 build 218 stopped
20:02:38 IFX Trader 4.00 build 218 started
20:02:42 '85231': connect failed [No connection]
20:02:42 '87619': connect failed [No connection]
20:02:43 '89505': connect failed [No connection]
20:02:49 '87105': connect failed [No connection]
20:03:13 IFX Trader 4.00 build 218 stopped
20:01:49 IFX Trader 4.00 build 218 started AND WHAT IS THIS?
20:02:04 '87105': login (4.00, #2C3E97BA)
20:02:13 '89505': login (4.00, #2C3E97BA)
20:02:13 '87619': login (4.00, #2C3E97BA)
20:02:13 '85231': login (4.00, #2C3E97BA)
20:03:14 IFX Trader 4.00 build 218 stopped
20:04:12 IFX Trader 4.00 build 218 stopped
20:03:18 IFX Trader 4.00 build 218 started ANY EXPLANATION?
20:03:50 '89505': connect failed [No connection]
20:03:50 '85231': connect failed [No connection]
20:03:50 '87619': connect failed [No connection]
20:03:50 '87105': connect failed [No connection]
20:04:18 IFX Trader 4.00 build 218 stopped
20:05:34 IFX Trader 4.00 build 218 started
20:05:48 '89505': connect failed [No connection]
20:05:48 '87105': connect failed [No connection]
20:05:48 '85231': connect failed [No connection]
20:05:48 '87619': connect failed [No connection]
20:05:55 '87105': login (4.00, #2C3E97BA)
20:05:55 '87619': login (4.00, #2C3E97BA)
20:05:55 '85231': login (4.00, #2C3E97BA)
20:05:55 '89505': login (4.00, #2C3E97BA)
20:34:55 IFX Trader 4.00 build 218 stopped
21:13:38 IFX Trader 4.00 build 218 started
21:13:52 '87619': login (4.00, #2C3E97BA)
21:13:52 '87105': login (4.00, #2C3E97BA)
21:13:52 '89505': login (4.00, #2C3E97BA)
21:13:53 '85231': login (4.00, #2C3E97BA)
21:14:01 '85231': login (4.00, #2C3E97BA)
21:14:01 '89505': login (4.00, #2C3E97BA)
21:14:01 '87619': login (4.00, #2C3E97BA)
21:14:05 '87105': login (4.00, #2C3E97BA)
21:17:00 '87105': connect failed [No connection]
21:17:00 '85231': connect failed [No connection]
21:17:00 '87619': connect failed [No connection]
21:17:12 '87105': login (4.00, #2C3E97BA)
21:17:12 '85231': login (4.00, #2C3E97BA)
21:17:12 '87619': login (4.00, #2C3E97BA)
21:17:15 '85231': DataCenter connecting failed [6]
21:17:17 '87105': DataCenter connecting failed [6]
21:20:07 '87105': connect failed [No connection]
21:20:07 '85231': connect failed [No connection]
21:20:07 '89505': connect failed [No connection]
21:20:13 '85231': login (4.00, #2C3E97BA)
21:20:13 '87105': login (4.00, #2C3E97BA)
21:20:13 '89505': login (4.00, #2C3E97BA)
21:20:16 '85231': DataCenter connecting failed [6]
21:24:15 '89505': 5 history trades has been requested
21:24:15 '87105': 6 history trades has been requested
21:24:15 '85231': 5 history trades has been requested
21:24:15 '87619': 7 history trades has been requested
22:03:53 IFX Trader 4.00 build 218 stopped

We can not take into account this log-file because of the discrepancies in time I have marked.

You have submitted the multiterminal log-file, but you have not sent the log-file of the client terminal.

You are not fair with what is proved by your so called "log-file". And the bug was not the reason of your losses. So give us, please, the legal ground to allow your claim.

U r the biggest liers on this earth. I know it. You know it. Your conscience also knows it that log-files which I sent was as it is. if I had to make counterfeit, then I should I do changes in the
19:51:55 IFX Trader 4.00 build 218 stopped
19:46:53 IFX Trader 4.00 build 218 started Things. it's something related to when the platform was opened and closed.

If had to made counterfiet, I would have just increased the number of misconnection errors in between.

I have submitted the logs as it is.

What are you talking about? How are other clients related to me?
The fact that I could connect to other broker's server proves that bug was very significant and only from Instaforex side.

It was disconnnections through out the day, and you cannot deny this fact as well.

A similar logfile must be with you as well.
If you are true daughter of your father, then promise me, you will be posting that log file as it is. Because you know it, I know it, logfile I gave you is as it is.

IFX_EkaterinaPR · #**866** (**permalink**) 07-07-2009, 03:36 PM

Quote:

Originally Posted by FxGiant

What are you talking about? How are other clients related to me?
The fact that I could connect to other broker's server proves that bug was very significant and only from Instaforex side.

It was disconnnections through out the day, and you cannot deny this fact as well.

We are responsible only for the problems with connection to the server. If other customers did not have any problem while you had, it means that the problems were from your side. And we can not compensate your losses in this case, because it contrary to the public offer agreement.

FxGiant · #**867** (**permalink**) 07-10-2009, 04:20 AM

Quote:

Originally Posted by IFX_EkaterinaPR

We are responsible only for the problems with connection to the server. If other customers did not have any problem while you had, it means that the problems were from your side. And we can not compensate your losses in this case, because it contrary to the public offer agreement.

Hello,

First you said you will clear this matter based on my logfiles.

Then when the logfiles proved the fact that losses were due to connection problems and that too from your side, you resorted to claiming these logfiles counterfeit. You know it perfectly that logfiles I submitted are as it is.

Finally, you claim that you are not responsible because there was connection to other customers. Do I need to reiterate the fact that all MT4 brokers have privilege to block IP a given or a group of clients?
What's the guarantee that this is not what you have done.

Finally, if it is connection problem because of my network provider, it should show IFX build stopped errors and not "Datacenter" "no connection" errors.

IFX_EkaterinaPR · #**868** (**permalink**) 07-10-2009, 02:08 PM

FxGiant,
Sending us the fake log-file you have recommended yourself as a person whom we can not trust. By implication you confirm that in the given situation we can consider your actions as an attempt to set yourself right with your customers for losing their invesments with the help of scandal.

Besides, being a participant of the affiliate program, you have broken its rules from the beginning. Let everybody know that you were receiving comission from your own deals, this is called "autoreferring". Once again this shows the confidence level to you.

Regarding your accusation that we have banned your IP-address, just think, why is your account so special to make us do such things?

FxGiant · #**869** (**permalink**) 07-11-2009, 04:30 AM

Quote:

Originally Posted by IFX_EkaterinaPR

FxGiant,
Sending us the fake log-file you have recommended yourself as a person whom we can not trust.

I have repeated again and again. Logfiles given by me are as it is. I am saying you to just match it with the logfile sent to you by MT4 server and see yourself.

I have conversed with the staff for 4 days in continuation. Not even 1 time you have said anything about counterfeit. Now on forums you are giving all possible excuses.

It's my utter foolishness to trust a broker which is not regulated and just claim to be ECN while being just a market shop.

Quote:

Originally Posted by IFX_EkaterinaPR

By implication you confirm that in the given situation we can consider your actions as an attempt to set yourself right with your customers for losing their invesments with the help of scandal.

It's not an attempt to set myself right.
Not even Jesus Christ can save an account which has connection and disconnections of this frequency.
The accounts lost are not even 5% of overall capital I oversee.

Quote:

Originally Posted by IFX_EkaterinaPR

Besides, being a participant of the affiliate program, you have broken its rules from the beginning. Let everybody know that you were receiving comission from your own deals, this is called "autoreferring". Once again this shows the confidence level to you.

Then I would claim you are the criminals involved in 9/11 terrorist attacks. Does makes sense to you?

If I proof that you are wrong in making such accusations, will you compensate the said losses?
All ID documents were submitted.
If you have any doubt, all the accountees will submit their notarized ID proof. If you still have doubt, make any of your other Indian representative contact me and all account holders will meet in person with all the notarized documentations.
Do you accept this challenge?

Quote:

Originally Posted by IFX_EkaterinaPR

Regarding your accusation that we have banned your IP-address, just think, why is your account so special to make us do such things?

I have not accused but said, this could be done by any MT4 broker.
This is against your statement that all other clients were able to access the accounts. However, I refuted it by iterating the fact that MT4 manager and administrative privileges allow you to just stop an IP to access the account while keeping all other accounts normally functioning.

Finally, last outage happened when the price was 1.6489 and when the connection was back, all accounts were closed at margin call at price of 1.6523. I simply don't understand how you can deny your responsibility from at the very least from this loss?

IFX_EkaterinaPR · #**870** (**permalink**) 07-13-2009, 07:50 AM

Quote:

Originally Posted by FxGiant

I have repeated again and again. Logfiles given by me are as it is. I am saying you to just match it with the logfile sent to you by MT4 server and see yourself.

It is not necessary to match something to see your log-file is fake. I repeat again, LOG-FILE IS RECORDED IN CHRONOLOGICAL ORDER. It is impossible for such time discrepancies, I have marked above, to appear in a log-file. IMPOSSIBLE!

Quote:

Originally Posted by FxGiant

I have conversed with the staff for 4 days in continuation. Not even 1 time you have said anything about counterfeit. Now on forums you are giving all possible excuses.

Because we find the dicrepancies later. The fact that we told you about this at forums does not justify you.

Quote:

Originally Posted by FxGiant

It's my utter foolishness to trust a broker which is not regulated and just claim to be ECN while being just a market shop.

Sorry, who told you such a barefaced lie? We are regulated by The Federal Financial Markets Service. All our licenses are published at our website.

Quote:

Originally Posted by FxGiant

It's not an attempt to set myself right.
Not even Jesus Christ can save an account which has connection and disconnections of this frequency.
The accounts lost are not even 5% of overall capital I oversee.

If you confirm your log-file is real, then look through it again. It shows that in spite of the disconnections you had time to close your orders. But you did not this and you were looking for what would happen. It was too risky and that is why your lost your investor's money.

Quote:

Originally Posted by FxGiant

Then I would claim you are the criminals involved in 9/11 terrorist attacks. Does makes sense to you?

Are you in your senses to joke with such things?

Quote:

Originally Posted by FxGiant

If I proof that you are wrong in making such accusations, will you compensate the said losses?
All ID documents were submitted.
If you have any doubt, all the accountees will submit their notarized ID proof. If you still have doubt, make any of your other Indian representative contact me and all account holders will meet in person with all the notarized documentations.
Do you accept this challenge?

What challenge? I really do not undertand you.
And what can your ID proove?

Quote:

Originally Posted by FxGiant

I have not accused but said, this could be done by any MT4 broker.
This is against your statement that all other clients were able to access the accounts. However, I refuted it by iterating the fact that MT4 manager and administrative privileges allow you to just stop an IP to access the account while keeping all other accounts normally functioning.

You are talking nonsense right now. What does make you so especial to make us "stop your IP" as you said? What a fable are you thinking out?
First you behave yourself disgustingly, writing awful things at our forum and outraging our representatives, then this! What next will you contrive for swidling the money from us?

Quote:

Originally Posted by FxGiant

Finally, last outage happened when the price was 1.6489 and when the connection was back, all accounts were closed at margin call at price of 1.6523. I simply don't understand how you can deny your responsibility from at the very least from this loss?

I repeat again, in spite of disconnections you were able to close your delas earlier, then the price reached 1.6489.