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  #831 (permalink)  
Old 06-03-2009, 03:06 PM
Junior Member
 
Join Date: Jan 2009
Posts: 9
fytron is on a distinguished road
Instaforex requote disconnecting bucket shop

07:41:01 '66612': ping failed
07:41:01 '66612': ping failed
07:41:01 '66612': connect failed [No connection]
07:41:10 '66612': login
07:41:27 '66612': login
07:41:35 '66612': login
07:41:46 '66612': login

15:02:08 '66612': ping failed
15:02:10 '66612': login
15:02:23 '66612': login

16:00:59 '66612': login
16:01:09 '66612': login
16:05:09 '66612': login
16:05:22 '66612': DataCenter connecting failed [6]
16:25:13 '66612': login
16:25:21 '66612': DataCenter connecting failed [6]
16:25:29 '66612': login
16:25:36 '66612': login
16:25:44 '66612': login
16:25:57 '66612': login

17:04:02 '66612': ping failed
17:04:04 '66612': connect failed [No connection]
17:28:23 '66612': login
17:28:38 '66612': DataCenter connecting failed [6]
17:28:49 '66612': login
17:29:03 '66612': login

02:47:38 '66612': connect failed [No connection]
02:50:38 '66612': login
02:51:40 '66612': DataCenter connecting failed [6]
02:51:48 '66612': login
02:51:54 '66612': login
02:52:55 '66612': login

AND ON AND ON AND ON AND ON !!!!!!!!!!!!!!

12:40:50 '66612': requote 95.81 / 95.81 for open sell 0.05 USDJPY at 95.83 sl: 0.00 tp: 0.00

12:45:13 '66612': requote 1.6582 / 1.6582 for open buy 0.18 GBPUSD at 1.6581 sl: 1.6308 tp: 1.6804

12:45:30 '66612': requote 1.6582 / 1.6582 for open buy 0.18 GBPUSD at 1.6581 sl: 1.6308 tp: 1.6804

13:22:46 '66612': requote 1.6526 / 1.6526 for open sell 0.60 GBPUSD at 1.6527 sl: 0.0000 tp: 0.0000

13:56:40 '66612': requote 1.6517 / 1.6517 for order #10480717 sell 0.60 GBPUSD closing at 1.6515

14:00:15 '66612': requote 1.6505 / 1.6505 for order #10480914 sell 0.60 GBPUSD closing at 1.6503

NEED I SAY ANYTHING MORE !!!!

My Logs are littered with these little messages.

One PIP move against you and the order goes through without any hickups !!!
ONE PIP for you WAIT FOR IT WAIT WAIT FOR IT ---- THERE REQUOTE UPON REQUOTE


BLOODY RUSSIAN BUCKET SHOP !!!
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  #832 (permalink)  
Old 06-05-2009, 02:46 PM
IFX_EkaterinaPR's Avatar
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Sir,
write your pretension to dealer@instaforex.com.
__________________
Sincerely yours, Official Representative
InstaForex Companies Group
Corporative blog
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  #833 (permalink)  
Old 06-07-2009, 11:42 AM
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Quote:
Originally Posted by IFX_EkaterinaPR View Post
Sir,
write your pretension to dealer@instaforex.com.
Why would I want to do that you have been ignoring my other communications with you.

Now I wan't everybody to know about your shoddy service and platform.
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  #834 (permalink)  
Old 06-08-2009, 05:33 PM
IFX_EkaterinaPR's Avatar
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If you want to blacken the company's reputation, but do not want your problem to be solved, keep on. If you want to barnstorn, keep on, please, posting at forum. But in this way I will not be able to help you as representative. But if your problem does really exist, act as intelligent person, please. And we will help you.
__________________
Sincerely yours, Official Representative
InstaForex Companies Group
Corporative blog
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  #835 (permalink)  
Old 06-12-2009, 09:46 AM
IFX_EkaterinaPR's Avatar
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InstaForex online

Dear customers and all interested in trading with InstaForex,
We invite you to join our growing community and start discussing at the official forum of the company, placed at the following link. Recent news, immediate support and sharing trader’s experience is what is waiting for you at the pages of our new resource.

Start your topic at forum.instaforex.com right now!
__________________
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InstaForex Companies Group
Corporative blog
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  #836 (permalink)  
Old 06-12-2009, 02:13 PM
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Quote:
Originally Posted by IFX_EkaterinaPR View Post
If you want to blacken the company's reputation, but do not want your problem to be solved, keep on. If you want to barnstorn, keep on, please, posting at forum. But in this way I will not be able to help you as representative. But if your problem does really exist, act as intelligent person, please. And we will help you.

Excuse me ! After being ignored by your support dept. and now you insult my intelligence. Is this a way to treat a customer ??

you have just fueled the fire, I will post on every forum I can about your service.

Easy deposits ! pathetic order execution. Sometimes orders takes up to 30 seconds and then REQUOTE REQUOTE REQUOTE.

First I am a Network engineer for a corporate IT Solutions company providing Communication solutions to some of the largest mining houses in the world so i know what I am talking about when it comes to networks you silly woman.

Second of all you call me a liar with this "if your problem does really exist" and thus throwing the ball back in my court without you even investigating the issue, doing a typical turnaround of a guilty party playing the innocent whereas the complainant have to prove that the problem does not lie with them. Look at the logs I posted and that was for a few hours in one day. I can post my whole log here and you will see for yourself.

IS THIS ANY WAY TO TREAT A CUSTOMER ??

I saw other people maoning about INSTAFOREX being a scam but I gave your company the benefit of the doubt and tried it out myself but after your reply here I must agree with them. BUCKETSHOP OF NOTE !!
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  #837 (permalink)  
Old 06-12-2009, 02:44 PM
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Quote:
Originally Posted by fytron View Post
Excuse me ! After being ignored by your support dept. and now you insult my intelligence.
I appealed to your intellegence just because you wrote some outrages in our address. Of course, I agree that client dep. specialist should be polite with customers, but it does not mean that customers can permit themselves to be so rude.
Tell me the icq number (or how did you try to contact our support?) and time when you have chat with them. If someone from our staff did really ignored the client he should be punished for that.

Quote:
Originally Posted by fytron View Post
I saw other people maoning about INSTAFOREX being a scam but I gave your company the benefit of the doubt and tried it out myself but after your reply here I must agree with them. BUCKETSHOP OF NOTE !!
Does bad connection to trading server make us scam?
We do not deny, that we have problems. That is because of upgrading works. If this lag affected on your orders your losses will be compensated.
__________________
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InstaForex Companies Group
Corporative blog
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  #838 (permalink)  
Old 06-12-2009, 03:10 PM
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Here's a few more just from today have fun

08:24:20 '111111111': login
08:24:39 '111111111': DataCenter connecting failed [6]
08:24:51 '111111111': login
08:24:59 '111111111': login
08:31:40 '111111111': login
08:31:52 '111111111': login
08:32:29 '111111111': close order #10671950 sell 0.01 EURUSD at 1.3823 sl: 1.4175 tp: 1.3800 at price 1.4092
08:32:30 '111111111': request was accepted by server
08:32:30 '111111111': request in process
08:32:31 '111111111': order #10671950 sell 0.01 EURUSD at 1.3823 sl: 1.4175 tp: 1.3800 closed at price 1.4092
08:33:40 '111111111': login
08:33:44 '111111111': delete pending order #10716334 sell stop 0.25 GBPUSD at 1.6004 sl: 1.6204 tp: 1.5963
08:33:44 '111111111': request was accepted by server
08:33:45 '111111111': request in process
08:33:45 '111111111': pending order #10716334 was deleted
08:33:48 '111111111': delete pending order #10736526 sell stop 0.25 GBPUSD at 1.6109 sl: 1.6309 tp: 1.6068
08:33:48 '111111111': request was accepted by server
08:33:49 '111111111': request in process
08:33:49 '111111111': pending order #10736526 was deleted
08:33:58 '111111111': login
08:37:01 '111111111': login
08:37:15 '111111111': login
09:26:30 Old tick USDJPY43200 97.99000/98.02000
09:26:30 Old tick USDJPY10080 97.99000/98.02000
09:26:30 Old tick USDJPY1440 97.99000/98.02000
09:26:30 Old tick USDJPY240 97.99000/98.02000
09:26:30 Old tick USDJPY30 97.99000/98.02000
09:26:30 Old tick USDJPY15 97.99000/98.02000
09:26:30 Old tick USDJPY5 97.99000/98.02000
09:26:30 Old tick USDJPY1 97.99000/98.02000
09:26:30 Old tick USDJPY60 97.99000/98.02000
10:10:50 '111111111': login
10:11:50 '111111111': DataCenter connecting failed [6]
10:11:57 '111111111': login
10:11:59 '111111111': login
10:12:07 '111111111': login
10:13:08 '111111111': login
10:15:20 '111111111': login
10:15:35 '111111111': DataCenter connecting failed [6]
10:26:49 Expert EURO_BLASTER~ EURUSD,M5: removed
10:27:03 '111111111': instant order buy 0.01 EURUSD at 1.4079 sl: 0.0000 tp: 0.0000
10:27:04 '111111111': request was accepted by server
10:27:04 '111111111': request in process
10:27:04 '111111111': order was opened : #10923772 buy 0.01 EURUSD at 1.4079 sl: 0.0000 tp: 0.0000
10:27:25 '111111111': instant order buy 0.01 EURUSD at 1.4077 sl: 1.4055 tp: 1.4089
10:27:26 '111111111': request was accepted by server
10:27:26 '111111111': request in process
10:27:26 '111111111': order was opened : #10923779 buy 0.01 EURUSD at 1.4077 sl: 1.4055 tp: 1.4089
10:28:12 '111111111': instant order buy 0.05 USDCAD at 1.1112 sl: 0.0000 tp: 0.0000
10:28:13 '111111111': request was accepted by server
10:28:13 '111111111': request in process
10:28:14 '111111111': order was opened : #10923786 buy 0.05 USDCAD at 1.1112 sl: 0.0000 tp: 0.0000
10:28:26 '111111111': modify order #10923786 buy 0.05 USDCAD at 1.1112 sl: 0.0000 tp: 0.0000 -> sl: 1.1094 tp: 1.1129
10:28:27 '111111111': request was accepted by server
10:28:28 '111111111': request in process
10:28:28 '111111111': order #10923786 buy 0.05 USDCAD at 1.1112 was modified -> sl: 1.1094 tp: 1.1129
10:35:02 '111111111': login
10:35:43 '111111111': login
10:46:52 '111111111': close order #10923772 buy 0.01 EURUSD at 1.4079 sl: 0.0000 tp: 0.0000 at price 1.4059
10:46:52 '111111111': request was accepted by server
10:46:53 '111111111': request in process
10:46:53 '111111111': order #10923772 buy 0.01 EURUSD at 1.4079 sl: 0.0000 tp: 0.0000 closed at price 1.4059
10:48:47 '111111111': close order #10923786 buy 0.05 USDCAD at 1.1112 sl: 1.1094 tp: 1.1129 at price 1.1125
10:48:48 '111111111': request was accepted by server
10:48:48 '111111111': requote 1.1124 / 1.1124 for order #10923786 buy 0.05 USDCAD closing at 1.1125
10:48:52 '111111111': close order #10923786 buy 0.05 USDCAD at 1.1112 sl: 1.1094 tp: 1.1129 at price 1.1124
10:48:53 '111111111': request was accepted by server
10:48:53 '111111111': request in process
10:48:54 '111111111': order #10923786 buy 0.05 USDCAD at 1.1112 sl: 1.1094 tp: 1.1129 closed at price 1.1124
10:50:49 '111111111': instant order sell 0.01 GBPUSD at 1.6486 sl: 0.0000 tp: 0.0000
10:51:34 '111111111': request was accepted by server
10:51:35 '111111111': requote 1.6482 / 1.6482 for open sell 0.01 GBPUSD at 1.6486 sl: 0.0000 tp: 0.0000
10:51:40 Old tick USDCHF43200 1.07420/1.07450
10:51:40 Old tick USDCHF10080 1.07420/1.07450
10:51:40 Old tick USDCHF1440 1.07420/1.07450
10:51:40 Old tick USDCHF240 1.07420/1.07450
10:51:40 Old tick USDCHF30 1.07420/1.07450
10:51:40 Old tick USDCHF15 1.07420/1.07450
10:51:40 Old tick USDCHF5 1.07420/1.07450
10:51:40 Old tick USDCHF1 1.07420/1.07450
10:51:40 Old tick USDCHF60 1.07420/1.07450
10:51:40 Old tick USDCHF43200 1.07410/1.07440
10:51:40 Old tick USDCHF10080 1.07410/1.07440
10:51:40 Old tick USDCHF1440 1.07410/1.07440
10:51:40 Old tick USDCHF240 1.07410/1.07440
10:51:40 Old tick USDCHF30 1.07410/1.07440
10:51:40 Old tick USDCHF15 1.07410/1.07440
10:51:40 Old tick USDCHF5 1.07410/1.07440
10:51:40 Old tick USDCHF1 1.07410/1.07440
10:51:40 Old tick USDCHF60 1.07410/1.07440
10:51:40 Old tick USDCHF43200 1.07420/1.07450
10:51:40 Old tick USDCHF10080 1.07420/1.07450
10:51:40 Old tick USDCHF1440 1.07420/1.07450
10:51:40 Old tick USDCHF240 1.07420/1.07450
10:51:40 Old tick USDCHF30 1.07420/1.07450
10:51:40 Old tick USDCHF15 1.07420/1.07450
10:51:40 Old tick USDCHF5 1.07420/1.07450
10:51:40 Old tick USDCHF1 1.07420/1.07450
10:51:40 Old tick USDCHF60 1.07420/1.07450
10:51:40 Old tick USDCHF43200 1.07410/1.07440
10:51:40 Old tick USDCHF10080 1.07410/1.07440
10:51:40 Old tick USDCHF1440 1.07410/1.07440
10:51:40 Old tick USDCHF240 1.07410/1.07440
10:51:40 Old tick USDCHF30 1.07410/1.07440
10:51:40 Old tick USDCHF15 1.07410/1.07440
10:51:40 Old tick USDCHF5 1.07410/1.07440
10:51:40 Old tick USDCHF1 1.07410/1.07440
10:51:40 Old tick USDCHF60 1.07410/1.07440
11:00:09 '111111111': cannot login [No connection]
11:00:14 '111111111': instant order sell 0.01 GBPUSD at 1.6481 sl: 0.0000 tp: 0.0000
11:00:15 '111111111': request was accepted by server
11:00:15 '111111111': request in process
11:00:16 '111111111': order was opened : #10924751 sell 0.01 GBPUSD at 1.6481 sl: 0.0000 tp: 0.0000
11:00:25 '111111111': modify order #10924751 sell 0.01 GBPUSD at 1.6481 sl: 0.0000 tp: 0.0000 -> sl: 0.0000 tp: 1.6466
11:00:25 '111111111': request was accepted by server
11:00:26 '111111111': request in process
11:00:26 '111111111': order #10924751 sell 0.01 GBPUSD at 1.6481 was modified -> sl: 0.0000 tp: 1.6466
11:08:50 '111111111': close order #10924751 sell 0.01 GBPUSD at 1.6481 sl: 0.0000 tp: 1.6466 at price 1.6473
11:08:54 '111111111': request was accepted by server
11:08:54 '111111111': requote 1.6468 / 1.6468 for order #10924751 sell 0.01 GBPUSD closing at 1.6473
11:09:00 '111111111': close order #10924751 sell 0.01 GBPUSD at 1.6481 sl: 0.0000 tp: 1.6466 at price 1.6468
11:09:04 '111111111': request was accepted by server
11:09:04 '111111111': request in process
11:09:04 '111111111': order #10924751 sell 0.01 GBPUSD at 1.6481 sl: 0.0000 tp: 1.6466 closed at price 1.6468
11:19:16 '111111111': login
11:20:17 '111111111': DataCenter connecting failed [6]
11:21:24 '111111111': login
11:21:47 '111111111': DataCenter connecting failed [6]
11:29:01 '111111111': login
11:29:55 '111111111': DataCenter connecting failed [6]
11:31:16 '111111111': ping failed
11:31:19 '111111111': login
11:31:37 '111111111': DataCenter connecting failed [6]
11:40:18 '111111111': cannot login [No connection]
11:40:46 '111111111': login
11:40:47 '111111111': instant order sell 0.01 GBPUSD at 1.6443 sl: 0.0000 tp: 0.0000
11:40:47 '111111111': request was accepted by server
11:40:48 '111111111': requote 1.6439 / 1.6439 for open sell 0.01 GBPUSD at 1.6443 sl: 0.0000 tp: 0.0000
11:40:50 '111111111': instant order sell 0.01 GBPUSD at 1.6439 sl: 0.0000 tp: 0.0000
11:40:50 '111111111': request was accepted by server
11:40:51 '111111111': request in process
11:40:58 '111111111': DataCenter connecting failed [6]
11:41:12 '111111111': login
11:41:27 '111111111': login
11:41:51 '111111111': instant order sell 0.01 GBPUSD at 1.6428 sl: 0.0000 tp: 0.0000
11:41:52 '111111111': request was accepted by server
11:41:52 '111111111': request in process
11:41:53 '111111111': order was opened : #10926998 sell 0.01 GBPUSD at 1.6428 sl: 0.0000 tp: 0.0000
11:41:57 '111111111': modify order #10926998 sell 0.01 GBPUSD at 1.6428 sl: 0.0000 tp: 0.0000 -> sl: 0.0000 tp: 1.6413
11:41:57 '111111111': request was accepted by server
11:41:58 '111111111': request in process
11:41:58 '111111111': order #10926998 sell 0.01 GBPUSD at 1.6428 was modified -> sl: 0.0000 tp: 1.6413
11:42:03 '111111111': modify order #10926846 sell 0.01 GBPUSD at 1.6439 sl: 0.0000 tp: 0.0000 -> sl: 0.0000 tp: 1.6413
11:42:03 '111111111': request was accepted by server
11:42:04 '111111111': request in process
11:42:04 '111111111': order #10926846 sell 0.01 GBPUSD at 1.6439 was modified -> sl: 0.0000 tp: 1.6413
11:58:43 Old tick GBPUSD43200 1.64340/1.64370
11:58:43 Old tick GBPUSD10080 1.64340/1.64370
11:58:43 Old tick GBPUSD1440 1.64340/1.64370
11:58:43 Old tick GBPUSD240 1.64340/1.64370
11:58:43 Old tick GBPUSD30 1.64340/1.64370
11:58:43 Old tick GBPUSD15 1.64340/1.64370
11:58:43 Old tick GBPUSD1 1.64340/1.64370
11:58:43 Old tick GBPUSD60 1.64340/1.64370
11:58:43 Old tick GBPUSD5 1.64340/1.64370
11:58:43 Old tick USDJPY43200 98.25000/98.28000
11:58:43 Old tick USDJPY10080 98.25000/98.28000
11:58:43 Old tick USDJPY1440 98.25000/98.28000
11:58:43 Old tick USDJPY240 98.25000/98.28000
11:58:43 Old tick USDJPY30 98.25000/98.28000
11:58:43 Old tick USDJPY15 98.25000/98.28000
11:58:43 Old tick USDJPY5 98.25000/98.28000
11:58:43 Old tick USDJPY1 98.25000/98.28000
11:58:43 Old tick USDJPY60 98.25000/98.28000
12:01:10 '111111111': ping failed
12:03:04 '111111111': login
12:03:17 '111111111': DataCenter connecting failed [6]
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  #839 (permalink)  
Old 06-13-2009, 06:13 PM
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Posts: 63
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Angry Instaforex really bad exection when you start becoming a profitable trader

Hi all,

I have selected instaforex as my prime broker about 1 month ago. I had referred here by my friend who earlier used to trade a big account.
Sine I manage my clients account ( total $150k with another broker whose multiterminal interface was down ) so I tried instaforex with small accounts of $600, $800, $1000 and $5000 from my clients.

First 2 weeks was good. No big problems.

However, I started making some good profits of about 70% of account in first 2 weeks. Even though my account sizes were small and total profit I made was just $4500, things started to change dramatically -

1) When I used 1 pip maximum deviation from price, order gets executed by deviations as high as 8 pips. Since I have number of accounts to watch, I was able to catch this fault once and I am 100% sure, it was happening all the times.
2) When I used 0 pips maximum deviation from price, then situation for trading was nothing less than suicide.

a) When market is not moving at all, it's server will wait for the price to move against me and then give a new quote for me to trade.
When the market is not moving at all, it's server will wait for the price to move and if it moves in my favour, it will quickly execute the order at the price I previously selected.

If the market is fast moving, then I end up literally making profit for instaforex and not myself.
a) They keep on giving me requotes and also requotes on requotes. On one ocassion, I found myself like egg thrown on my face. I predicted the market direction correctly but instaforex keeps giving me requotes on requotes untill market has moved 15 pips in the direction which I decided to enter.


And do you think closing your order is easy task? Try instaforex then -

1) If the market is fast moving and you are in profit, don't expect to see your positions closed unless you see a 10 to 15 pips requotes and your profits going out like sand.
2) If the market is fast moving in your direction when you close at profit, just watch them closing your positions immediately as soon as the market moves in your favour.


And that's not end of all. They block my IP as and when they want. I just feel helpless when I find my profits just going out of my hands because I cannot close the trades because of this IP blocking as well as when my small loses turning into catastophic losses

May god save the accounts of my clients. Only thing I am happy is that I haven't transferred all my accounts to them which worth over $150,000.

Saddest part, I am Introducing Broker of Instaforex and this is happening to me
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Old 06-14-2009, 12:27 AM
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duxis is on a distinguished road
If you say the truth, what a bunch of wh.......!!
NFA/FSA regulation or nothing !

Last edited by duxis; 06-14-2009 at 12:33 AM.
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