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First of all, they do not have passport. There are no any passport. Does not exist in the world. There is ID.
Local name of the ID in Russia is passport.
In South East Asia and in South Asia in most of the countries - just an ID.
Yes, we know about types of identifying documetns in Asia and other contries. But the word "passport" was written in common sense, because English version of Agreement was made for all English-speaking customers, not only for Asian. Our customers can send any identifying documet they have: passport, ID, IC, driver license... And we accept them.
Quote:
Originally Posted by newdigital
I am fully confused about how Client Relationship Department in Russia can check local ID cards issued from South East Asia and in South Asia ...
I suppose it is absolutely normal procedure to identify personality according documents of a person.
So how do customs official in The USA check documents of Asian traveller? Or how do policemen check documents somewhere at the street? Does he have a database with him?
not always like that,but as I knew a legit company never offer a bonus on deposit
Well, and supernakets and clothing store never give their customers presents, gifts, discounts just because all these marketing measure will change their reputation to scammers!
Sorry, but all this discussion about bonus campaigns is absurd.
It is absolutely allright for every company to organize different compaigns with bonuses and contests to attract customers. It is practiced for hundreds years!
I can not help you.
Only I can see is lack of professionalism of this broker concerning some cases with clients support and so on.
Just hope that they will improve their support and so on.
Thank you newdigital, your post make me feel not lonely..
And to representative Instaforex..
I have got the information about the delivery cost from my town to Kaliningrad Russia is:
Fedex ==> $52 3-4 days
DHL ==> $57 3-4 days
and to stamp copy of my ID is free.
what do you think? or you want me just to send it to your local support in Indonesia? the cost will be cheaper. please reply me.
When some clients starts to post very angry messages on this thread, and when broker replied in the same way so I sent several PMs to the broker representatives asking them to speak with good manners with the clients.
Please, before saying something in our address check whether it is right! We have never wrote anything bad in this thread! But other people called us chickens and dolls or whatever....
Quote:
Originally Posted by newdigital
Because the clients are just a people and nothing they can do against the broker except arise the noise on the thread.
Yes I agree. And we always help people when they have adequate questions or if they tell about their problems in the serious manner, but not crying something about models, chikens, our appearance and so on...
Quote:
Originally Posted by newdigital
As to bonus ...
Yes! As to bonuses! This is company's present! This is not clients' money! This is not clients' deposit! This is not clients' profit! That is why the company has a right to cancel it if any suspicion appears.
Quote:
Originally Posted by newdigital
First of all, they do not have passport. There are no any passport. Does not exist in the world. There is ID.
Local name of the ID in Russia is passport.
We do know that! Thanks for your comments.
Quote:
Originally Posted by newdigital
I am fully confused about how Client Relationship Department in Russia can check local ID cards issued from South East Asia and in South Asia ...
This is our business. And we are not going to explain how we are checking documents.
Quote:
Originally Posted by newdigital
He will take his ID (if he has it of course), will go to some registration department of his area asking to validate or to provide addition identity with some additional docoments, or to make stamp on copy of his ID (if he will explain to the government representative about why he needs it ...) ... and he will pay money for that to the government......
When we ask for such natarized document, we always say that we will pay all costs.
Quote:
Originally Posted by duwi
... still the same no reply from them and hasn't received the bonus....
Your case is now on the examination by Bonus Comittee. It can take up to 10 working days.
...I suppose it is absolutely normal procedure to identify personality according documents of a person.
So how do customs official in The USA check documents of Asian traveller? Or how do policemen check documents somewhere at the street? Does he have a database with him?
It is absolutely normal procedure, you are right.
Local police on the street are checking the documents but they know what they are checking and it is local police checking local IDs ... and it is not often case anyway ... If some international policeman wants to check some local ID card from someone inside his country so he will do it via local policeman anyway.
Customs officials are checking international documents. And they know what they are doing as well.
But if you are going to check inner IDs from the people from South East Asia and South Asia so you will have the following problems:
- identifying them by photo (same person, not same person),
- by ID cards (old ID card, new ID card, and so on),
- reading bahasa indonesia for example,
- checking mistaken names written on IDs (it is often happened in this regions with valid ID cards)
- keep those notary copies of IDs (many thousands of IDs) in some secured place;
- most of them do not have any notary office anywhere near their living places and they are doing some notary in governmental representatives and not all governmental representatives are having rights to do it ... and it will be in local languages ... and you should understand the languages and so on.
- in some countries there are some 2 witnesses rules: if the person wants to vote but has no any documents (it is often happened in some countries) so he can bring 2 witnesses with him and all the documents will be issued to him based on 2 witnesses opinion (they are filling some forms, if they can not write - they are using criss-cross) ...
and so on.
I know 2 Russians who were trained for this checking internationally (one is on Geneve, the other one was trained in North Australia). And they are not connected with your broker anyway as I know.
I am talking about it because I saw some "same person - not same person" posts and I am fully confused about how you will do this identity sitting in Russian office.
Anyway, it is your business.
I was only suggested that ... if you have some offices in some countries so they can check IDs and you can repy on the opinions of your offices. In this case many thousands IDs will not be spreaded internationally to somewhere, and will be kept in the countries where were issued, and you will not have any trouble with it.
So, "same person - not same person" problems can be solved easy if your clients will send the copies of IDs to their offices (indonesian - to indinesian office, and so on).
Otherwise some members may be angry and you will not understand why.
But ... it is your business anyway.
I am replying only because some members think that I can help them but in reality - I can not sorry.
Thank you newdigital, your post make me feel not lonely..
And to representative Instaforex..
I have got the information about the delivery cost from my town to Kaliningrad Russia is:
Fedex ==> $52 3-4 days
DHL ==> $57 3-4 days
and to stamp copy of my ID is free.
what do you think? or you want me just to send it to your local support in Indonesia? the cost will be cheaper. please reply me.
I would like to make some question than replies.
Why didn't you read everything carefully before?
Why didn't you contact them before open you account to answer al your doubts?
Why didn't you made you maths before? Asking yourself something like: which will be my cost if something goes wrong?
Often, problems becomes by wrong actions.
We see things like this everyday.
When I need to buy some ensure for my house or car I read everything before to avoid "surprises" later. My motive is not only the best low price.
Let me explain a bit more.
Some people is worried for broker regulations overseas.
It's fine but few make their own maths.
Some guy opens an accounts with 5K on, let's say London because hard regulations, but he lives on, let's say Kaliningrad. Few months later Broker got some problems
But, no one brokers problems could be fixed by phone, chat or email, you need to travel, no other way to get something.
What's the cost of travel?
What's the cost of overseas lawyers?
...This is our business. And we are not going to explain how we are checking documents...
Yes, of course. It is your business. And you do not need to explain anything.
But as I see some members' angry posts on our forum, and if I know that it is because of your "same person - not same person" things so it is your problem anyway.
Fix your problems inside your office.
Do not spead your problems to our forum.
Or fix it with flexible way.
If I see some attacking on the thread so I should do some action. If I see that broker can not controll his clients and not fixing anything in very flexible way so I am deleting the thread. It is what I am doing usually for many year.
Dear newdigital, thank you for advices.
We were practised the way you are suggesting us. But it also had its own pitfalls. We won't publish the details, I just will tell it was not successful decision.
Fix your problems inside your office.
Do not spead your problems to our forum.
Or fix it with flexible way.
We are not guilty your forum is so popular and more comfortable for our customer to communicate with us than another ways.
We always have contacts in our signatur and anybody can send us an e-mail or chat with us by skype or icq or even call us.
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