Quote:
Originally Posted by Barunia
Dear moderators,
I have writen the same thing in "contact us" this forum.
If you do not mind please be the jury in my case, I will send my notarized copy of ID to instaforex and to you, in order to prove that I really send that document. please give me your address that I can send my document to.
I am waiting your reply. thank you.
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Hi Barunia,
I am not fully understand about what was going on this thread ...
When some clients starts to post very angry messages on this thread, and when broker replied in the same way so I sent several PMs to the broker representatives asking them to speak with good manners with the clients. Because the clients are just a people and nothing they can do against the broker except arise the noise on the thread. It is normal case. But the broker does not have any right to call the people as the scammers or any. Because the broker is the company.
So, I axplained broker representatives like that.
As to bonus ...
Is it related to this page on their webpage?
checking_insta_2012_1.jpg
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To broker representatives,
First of all, they do not have passport. There are no any passport. Does not exist in the world. There is ID.
Local name of the ID in Russia is passport.
In South East Asia and in South Asia in most of the countries - just an ID.
Code:
...information will be checked by Client Relationship Department...
I am fully confused about how Client Relationship Department in Russia can check local ID cards issued from South East Asia and in South Asia ...
Identity? It is difficult ...
In Russia all the ID cards (passports) are registered by Ministry of Interrior. Means: they have database and they are issuing those IDs. In some other countries - databases are very old sometimes.
Did you see any ID?
It is small paper with photo and with name and family name in some language ...
It is not easy to provide identity for the ID cards issued in this part of the world... and do you know the differences between valid ID cards and not valid ID cards in the countries? Do you have samples for that, issued by whom sorry?
Notary ... may be they exist ... I have no idea ... may be they do not exist there. In any case, the government replesentative is validating anything instead of notary (for money in most of the cases).
So, if you tell someone
"take your passport, go to notary and than send notary copy to me" ...
do you know what the person will do?
He will take his ID (if he has it of course), will go to some registration department of his area asking to validate or to provide addition identity with some additional docoments, or to make stamp on copy of his ID (if he will explain to the government representative about why he needs it ...) ... and he will pay money for that to the government.
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So, to broker representatives,
I am suggesting to you that you should rely on your support offices in this case:
support_service_2012_1.jpg
Because they can know about what to validate, who is different person and who is not ...
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Sorry Barunia,
I can not help you.
Only I can see is lack of professionalism of this broker concerning some cases with clients support and so on.
Just hope that they will improve their support and so on.