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Some anonymous author from Iran opened an account on the name of the false person for executing orders on the basis of failures in the quotation system caused by increased market volatility.
Failures were very short in character and each failure continued for not more than 60 seconds, but this was enough for scammer to use several failures for making 8 000 USD from 100 USD.
In accordance with the Public Offer Agreement, accepted by the scammer, his orders opened with the unmarketable prices were canceled. All his deposit (100USD) was returned to him. InstaForex has never appropriated clients’ funds, however our actions against scammers always are very strict. In this case we closed his account, and this person doesn’t have right to use it anymore.
We would like to underline that we have very strict position against scammers who try to use failures of software for stealing funds from company’s accounts, because no deal opened with unmarketable quotations can’t be hedged on the external market.
This anonymous author from Iran tried to use failures in quotation system for making profit from the air. After these attempts were discovered and suppressed, he decided by means of blackmailing to get 8000 USD. We refused to obey his demands and he made a distribution to all company’s contacts trying to put pressure on our company this way. No methods of blackmailing from scammers can’t be perceived by our company as an argument.
For statistics (statistic of InstaForex): more than 30 % of all scamming attempts were made by clients from the Middle-East region (Iran, Syria, Lebanon). InstaForex doesn’t humiliate dignity of other countries, however we have to underline the high level of deviousness among clients from mentioned above countries and this case is the latest proof of this fact.
unfortunately, you are just speaking about the regulations while in fact, this regulation is not related to my case.
We are talking about your fraud and The Agreement you have accepted when opend account with our company.
Quote:
Originally Posted by aras194
1-most of my trades were made by pending orders !!!
2- the volume were very low (0.1 ordinary lot or 1 lot in this broker)
3- none of the positions had been closed in less than several hours.
And so? No one of your facts refutes that you were not using quotation trouble system. And don't you find it very strange that you were trading currency pairs which were having the strongest fluctulations at that time USD/AUD, GBP/JPY and USD/JPY?
You are experienced cheater shamming a midding user of MetaTrader who even does not know general financial terms. It's unbelievable!
Quote:
Originally Posted by aras194
I want to inform you guys that the broker never ever sent me any e-mail related to this issue.
Maybe you should better check your e-mail? Our company always informs its customers about orders cancelation according point 5.6.
Quote:
Originally Posted by aras194
and the final point is that they want to change the subject our discussion by speaking about their regulations and many other things instead of any evidence or documents and tell why they mentioned to those wrong ticket numbers.
What things exactly do you mean by other? Of course we are trying to change the subject! Because this thread is dedicated to our company's services not your fraudulent operations.
Moreover you showed everybody the screenshots of your trading account history. Tell me please what ordinary trader makes screenshots of his history before something happens. This means you prepared this arguing to blackmail our company.
Some anonymous author from Iran opened an account on the name of the false person for executing orders on the basis of failures in the quotation system caused by increased market volatility.
He must have been a magician to know that your server will have a reqoute porblem, if what your saying is true he would have opened an account with every broker and with bigger amount of money.
Quote:
Originally Posted by IFX_Anna
Failures were very short in character and each failure continued for not more than 60 seconds, but this was enough for scammer to use several failures for making 8 000 USD from 100 USD.
Yes but we are talking about 3 days not one spike
Quote:
Originally Posted by IFX_Anna
In accordance with the Public Offer Agreement, accepted by the scammer, his orders opened with the unmarketable prices were canceled. All his deposit (100USD) was returned to him. InstaForex has never appropriated clients’ funds, however our actions against scammers always are very strict. In this case we closed his account, and this person doesn’t have right to use it anymore.
He used pending orders which is mean if he were a scammer your company should have spotted him from the way he place his orders
Quote:
Originally Posted by IFX_Anna
We would like to underline that we have very strict position against scammers who try to use failures of software for stealing funds from company’s accounts, because no deal opened with unmarketable quotations can’t be hedged on the external market.
How could your server accept unmarketable quotations , if thats a MT4 problem then you can sue them
Quote:
Originally Posted by IFX_Anna
This anonymous author from Iran tried to use failures in quotation system for making profit from the air. After these attempts were discovered and suppressed, he decided by means of blackmailing to get 8000 USD. We refused to obey his demands and he made a distribution to all company’s contacts trying to put pressure on our company this way. No methods of blackmailing from scammers can’t be perceived by our company as an argument.
Is it possible for your company to accept anonymous users to open accounts ?
If he was anonymous how did he fund the 100$ , and how did you refund him back that money ?
how did he get to know all your company contacts , what security level does your company have ?
Quote:
Originally Posted by IFX_Anna
For statistics (statistic of InstaForex): more than 30 % of all scamming attempts were made by clients from the Middle-East region (Iran, Syria, Lebanon). InstaForex doesn’t humiliate dignity of other countries, however we have to underline the high level of deviousness among clients from mentioned above countries and this case is the latest proof of this fact.
Although you try to make it sound right but it doesn't , the people from the middle east can trust anyone and that would make them an easy target for scammers, I know that because I worked for as a consultant and project manger in Dubai and in the middle east and I have seen the different scams coming mostly from xxx ... so please try to avoid racist remarks in your argument it wont help your case
finally to be fair, I have seen bad quotes with IBFX and Gain capital and those were resolved over the phone either I was on the winning side or the losing side as a trader I know this can happen but it never ever happen 3 days in a row ...
I am not taking anyone's side, I am just saying that you need to provide a better argument
He must have been a magician to know that your server will have a reqoute porblem, if what your saying is true he would have opened an account with every broker and with bigger amount of money.
I won't be suprise if he had already opened!
Quote:
Originally Posted by MiniMe
Yes but we are talking about 3 days not one spike
Please read my post more attentive, I didn't write about one spike, I wrote about the series of failures.
Quote:
Originally Posted by MiniMe
How could your server accept unmarketable quotations , if thats a MT4 problem then you can sue them
We don't create our own quotes, we take quotes from Quotes Providers, because of high volatility of the market, they were not able at that moment to avoid these spikes.
Quote:
Originally Posted by MiniMe
so please try to avoid racist remarks in your argument it wont help your case
This is not racism, this is statistics. I respect people from these countries.
I have a lot of friends all over the world, and our company has very fruitful cooperation with people from mentioned countries. But all these facts can't change the statistics!
Moreover you showed everybody the screenshots of your trading account history. Tell me please what ordinary trader makes screenshots of his history before something happens. This means you prepared this arguing to blackmail our company.
Attacking the intentions of anyone is a very weak way to defend your self, and shows just your inability to justify what you did.
As many "ordinary traders" using MT4 brokers, I make screenshots of my history every day; and this was very usefull when I had to do a court case against my broker for the same kind of "correction" as you did.
Moreover, as financial-educated person, you should understand that its never allowed to delete any lines in a historical report. If there is a mistake, you have to add a new line to correct it.
Anyway your justifications about wrong quotes during 3 days is just ridiculous; also you can check the trades of the report with quotes from other brokers and see that the prices were into the normal prices of that time.
Moreover, as financial-educated person, you should understand that its never allowed to delete any lines in a historical report. If there is a mistake, you have to add a new line to correct it.
It is the policy of every broker. If the order was opened when the system failed - it is being deleted.
Quote:
Originally Posted by Michel
Anyway your justifications about wrong quotes during 3 days is just ridiculous; also you can check the trades of the report with quotes from other brokers and see that the prices were into the normal prices of that time.
This is the problem with Quotes Providers. It can happen with any broker and that is why the point in the Public offer agreement was created. This person used this system failures and after that he is trying to prove that he traded honest way and says that was HIS money. His money was 100$ and we gave him back HIS money.
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