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even in the case that you are right about technical failures if someone could
make 8000 $ with 100 $ only in 3 days so we should conclude that your
quotation is wrong most of the time.
Our quotations are not wrong most of the time.
Currency rates are not stable now, because of high valatility of the market. We can observe currency movement within one day which is typical for one month.
How do you explain that from the reconstitued statement from the log files, InstaForex - www.InstaForex.com, you had a price failure during 3 days and for 3 different pairs ? A price failure can happen for few minutes, but three days seems very long.
It can be explained by the world economic crisis. The last time we could see such a volatility of markets was ten years ago in 1991. Nowadays day stock exchange fluctuations is equal to normal month fluctuations. And it is very great problem for markets all over the world. And of caurse it is the cause of numerous failures in the quotation system. Our quote-providers were not ready for such fluctulations. As financial-educated person, you should understand that.
Quote:
Originally Posted by Michel
Please, would you like to comment this, and also to show us that you have also delete the other clients orders for those three days ?
There are ticket numbers on this statement; you should have keep the history of those tickets numbers. If this statement is fake, it should no be difficult to show here their real history, on which account they were traded, at which time, which pair, and so on...
I think that if you dont place your argumentation on the level of real facts, you will lose a lot of credibility.
And of course we have canceled all orders of all clients that were made in time of failures no matter were they profitable or unprofitable according to "The public offerta agreement". But you should understand we can not show their histories because it is confidential information and our clients won't be happy of that.
my money is more than $8000.
I made them in a completely fair way.
you just provided 2 fake ticket numbers and everybody understood that you made it by yourself, so be honest and do not repeat your post.
I signed your regulations, but this case is not related to that. because I did not use what you say. you know yourself.
Your money is 100 USD. It is your deposit and you have shown us screenshot for yourself. And 8000 USD is virtual unreal non-existent sum which was appeared after technical failure. We urge you to stop writing your baseless claims and blackmailing our company. Your money - 100 USD - were not stolen, they were returned to your wallet.
Quote:
Originally Posted by aras194
I asked them to send me at least one ticket number, but they never ever answered any of my e-mails.
Are you sure? You have received notifications from our chief-dealer where he informs you about cancelation of your orders and explains you the reason (according point 5.6 of The public offerta agree).
again you are telling lie. i am sure that you yourself can not understand what you are saying.
thank god, every body understands that you can not prove your words while I did.
what about the fake ticket numbers? where did you find it? in
Quote:
Originally Posted by aras194
you are telling lie again. how can you be such a liar. what a low level company you are, which just tell lie to everyone more and more.
my IB's account is 12226 I think, my friend. I think he also does not want to work with you anymore and if you scam him too, I will pay him all his money and I am going to pay more to clarify your scam to the world.
every time that you call me scam, I will laugh for about 2 minutes.
You have nothing to proove but only your emotions! We have described our attitude and argued our words.
You can just call us liers, but you do not give any evidence.
So stop showing your emotions, no one company will pay you money with were earnt with unfair way. You'd better trade honestly and such a problem will never happen again.
Geez, now I feel much better. Most of the time, huh?
Glad that I made you feel better. You may nibble as much as you want but it won't change the sense of the topic.
We have a person who blackmails our conpany. I think in case he had lost his 100 USD because of this failure in quotation system and our company in accordance with the Agreement canceled his deals and returnd him money he wouldn't have come to forum and cry here about injustice. Nobody made him accept this Agreement.
The sense of the topic is that your company has quote problems. I don't know about the rest of the viewers, but that's what I'm getting out of this thread.
The sense of the topic is that your company has quote problems. I don't know about the rest of the viewers, but that's what I'm getting out of this thread.
Unfortunately such problems can have any broker who receives the quotes from provider. That is why the Public Offer Agreement has such point 5.6 like in our version.
However mr aras 194 should agree that if he had lost his 100$ as a result of such quotes fluctuations he would wrote our support or finance that it was the mistake. And we should cancell this order.
unfortunately, you are just speaking about the regulations while in fact, this regulation is not related to my case. because:
1-most of my trades were made by pending orders !!!
2- the volume were very low (0.1 ordinary lot or 1 lot in this broker)
3- none of the positions had been closed in less than several hours.
I want to inform you guys that the broker never ever sent me any e-mail related to this issue.
they just mentioned to 2 ticket numbers here, which you saw that they were comletely fake.
and the final point is that they want to change the subject our discussion by speaking about their regulations and many other things instead of any evidence or documents and tell why they mentioned to those wrong ticket numbers.
You have received notifications from our chief-dealer where he informs you about cancelation of your orders and explains you the reason (according point 5.6 of The public offerta agree).
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