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I am sorry - i do not know about this broker anything.
But did you ask your bank about the money?
Your bank may check and may say to you exactly like this:
"your money was sent to our bank ..."
or
"your money was not sent ..."
or
"we can not check anything according to the documents you provided"
and so on.
Which kind of reply did you receive from your bank?
Because as I know bank - receiver may check about the money was sent or not and give some official reply to you and it costs nothing to you: usually bank is doing it for free.
hi Newdigital.
I asked to my bank to trace the wire transfer with the tracking number that them provided for me,but they not found this wire transfer.
They sent me the copy of swift in word,this is not a proof for me.
I can see the official document where them sent the wire transfer.
More one thing,it was 1 month ago,and if i not received the money and my bank cannot trace the wire why they not ask to them Bank about this issue?
Last edited by newdigital; 08-06-2008 at 06:48 PM.
So, you received similar reply from your bank:
"we can not check anything according to the documents you provided".
I think it is FXOpen's responsibility to provide all necessary documents and to deal anything with clients.
I think you should check anything with FXOpen one more time. Because if your bank could not check anything, but as i understand - FXOpen can check so it is something with the documents provided by FXOpen to you. Or just ask FXOpen to check everything for you about
- who sent money,
- where the money right now
- check against some clients mistakes
and so on.
It is FXOpen's responsibility anyway.
He needs just to spent few more time for one of the client to check something and to inform him about everything (by PM or by email). Because it is much more easy for FXOpen to do: it was difficult for MFX and it may be one phone call to FXOpen so why not help?
FXOpen,
MFX is your client so just spend some time for him.
Last edited by newdigital; 07-30-2008 at 12:36 PM.
I asked to my bank to trace the wire transfer with the tracking number that them provided for me,but they not found this wire transfer.
They sent me the copy of swift in word,this is not a proof for me.
I can see the official document where them sent the wire transfer.
More one thing,it was 1 month ago,and if i not received the money and my bank cannot trace the wire why they not ask to them Bank about this issue?
This is a BIG SCAM!!
We have forwarded SWIFT message copy to you which we got from the bank. According to this SWIFT any bank in the world should trace for the money. If your bank can't do this we can't help you in any way!
Until now the money didn't return to our bank it means that YOUR bank still holding YOUR payment.
So, you received similar reply from your bank:
"we can not check anything according to the documents you provided".
I think it is FXOpen's responsibility to provide all necessary documents and to deal anything with clients.
I think you should check anything with FXOpen one more time. Because if your bank could not check anything, but as i understand - FXOpen can check so it is something with the documents provided by FXOpen to you. Or just ask FXOpen to check everything for you about
- who sent money,
- where the money right now
- check against some clients mistakes
and so on.
It is FXOpen's responsibility anyway.
He needs just spent few more time for one of the client to check something and to inform him about everything (by PM or by email). Because it is much more easy for FXOpen to do.
Original SWIFT copy from the bank was forwarded to the Client. I guess Client should ask what kind of document is needed to trace the transfer.
We showed you that we sent money to your bank account same day when you ordered withdrawal. We have provided all necessary documents and information for your bank. Money didn't returned to our bank account which means that transfer was delivered. Only problem can be in YOUR bank and we can not do anything about that.
Original SWIFT copy from the bank was forwarded to the Client. I guess Client should ask what kind of document is needed to trace the transfer.
Please, speak with your client privately by PM or email.
And help him. Contact your bank, contact his bank ...
It is your client so do something.
But privately please (by PM or by email).
Please, speak with your client privately by PM or email.
And help him. Contact your bank, contact his bank ...
It is your client so do something.
But privately please (by PM or by email).
That's the preferred way, but he unfairly accused the company of theft in public, so the company must have an opportunity to respond in public.
MFX, please go to your bank with the SWIFT and demand that they do something. If they tell you that they can't trace a payment with full SWIFT information, it just means they are too lazy to bother helping you. Make them do their job. If nothing comes of that, the money will come back to your fxopen account anyway, so just please be patient.
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