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  #1 (permalink)  
Old 05-09-2007, 11:24 AM
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Join Date: Jun 2006
Location: IRAN
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Unauthorized Extra Charges on may credit statement
I have sent an email through contact us but it seems no one wants to answer me.

While you were supposed to charge my card once in a month, I found the last four month you charged me three times! "YOU SHOULD REFUND ALL THOSE CHARGES WITHIN 24 HOURS OTHERWISE I WILL SEND A CHARGE BACK"

These are all the unauthorized charges:

01 Nov
13 Nov
30 Nov
20 Dec
01 Jan
27 Jan
14 Feb
27 Feb
01 March
13 March
27 March
01 April
13 April
27 April
01 May
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  #2 (permalink)  
Old 05-09-2007, 11:37 AM
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forexts replied here Unsubscription that your subscription was cancelled.
As to additional money you paid so I've re-sent your post to forexts becaus he can check it. I think he will reply to you by PM.
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Old 05-09-2007, 11:47 AM
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Thank you for your response, I will wait
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  #4 (permalink)  
Old 05-09-2007, 03:04 PM
forexts's Avatar
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Posts: 290
forexts has disabled reputation
Hello Navid.

Subscriptions are managed by PAYPAL (not by us).

So, only by writting dates we can't know what happened.

Please send me a private message with more info about this issue (paypal addresses you have and other related info).

Best regards.

Quote:
Originally Posted by Navid
I have sent an email through contact us but it seems no one wants to answer me.

While you were supposed to charge my card once in a month, I found the last four month you charged me three times! "YOU SHOULD REFUND ALL THOSE CHARGES WITHIN 24 HOURS OTHERWISE I WILL SEND A CHARGE BACK"

These are all the unauthorized charges:

01 Nov
13 Nov
30 Nov
20 Dec
01 Jan
27 Jan
14 Feb
27 Feb
01 March
13 March
27 March
01 April
13 April
27 April
01 May
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  #5 (permalink)  
Old 05-09-2007, 03:45 PM
forexts's Avatar
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Join Date: Sep 2005
Posts: 290
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Hello, you subscribed 3 times to service (in different dates).

I have found duplicated subscriptions and refunded those charges.

Best regards.

3978551
4107574

Quote:
Originally Posted by Navid
I have sent an email through contact us but it seems no one wants to answer me.

While you were supposed to charge my card once in a month, I found the last four month you charged me three times! "YOU SHOULD REFUND ALL THOSE CHARGES WITHIN 24 HOURS OTHERWISE I WILL SEND A CHARGE BACK"

These are all the unauthorized charges:

01 Nov
13 Nov
30 Nov
20 Dec
01 Jan
27 Jan
14 Feb
27 Feb
01 March
13 March
27 March
01 April
13 April
27 April
01 May
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Old 05-09-2007, 06:03 PM
Fay Fay is offline
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Join Date: Mar 2007
Posts: 23
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Hello,
can you add other payments method?
we can't use Paypal in our country
thank you
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  #7 (permalink)  
Old 05-09-2007, 07:27 PM
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Location: IRAN
Posts: 9
Navid is on a distinguished road
Dear Administrator,

Thank you for following up the case,

The system was WorldPay not PayPal, Please let me know as soon as you refund those extra charges.
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Old 05-10-2007, 06:59 AM
Administrator
  
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Quote:
Originally Posted by Navid
Dear Administrator,

Thank you for following up the case,

The system was WorldPay not PayPal, Please let me know as soon as you refund those extra charges.
Hi Navid,

forexts said in post above that it was dublicate subscribtions: you subscribed 3 times in different date. Not 1 time. You subscribed to elite section 3 times.

Extra charges were refunded already. Already refunded (yesterday).
Seems you are not replying by PM.

Quote:
Originally Posted by Fay
Hello,
can you add other payments method?
we can't use Paypal in our country
thank you
It should be egold here http://www.forex-tsd.com/faq.php
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  #9 (permalink)  
Old 05-10-2007, 12:05 PM
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Location: IRAN
Posts: 9
Navid is on a distinguished road
Thank you for your help, please make me sure that all subscriptions are cancelled now.
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  #10 (permalink)  
Old 05-11-2007, 03:48 PM
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Location: IRAN
Posts: 9
Navid is on a distinguished road
Please let me know if all the subscription are cancelled, You said I have three subscription Id over there but I received the cancellation for two of them, I want to be completely unsubscribe, am I?
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