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Originally Posted by nina
Hi!
I have a tech problem trying to download MT4.
I'm trying to download Alpari Mt4 and, when it starts to download it, a pop up appears with this legend: "The file --alert.wav--- can not be installed!". When I press OK, the installation aborts and all that have been installed are deleted.
I have others MT4 platforms installed from other brokers. One of them is from Alpari too and all are working fine.
What can I do?
Thank you!
Nna
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Nina, 1 reason I can think of is that the alert.wav file is in use by the running MT session.
Please close the MetaTrader window after the update screen says that all files are downloaded and you need to press OK to start the update.
Hope this helps