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Just see how many times and for how long I was disconnected.
As soon as this occured, I contacted their support. A guy called Alexey attended me and told that " I apologize there are problems with our server. In case you incur losses because of this, your losses will be restored."
He assured me that connection will be back.
But, Connection came, after some time, their was no connection again.
Again a connection and disconnected again. All accounts suffered margin call after this disconnection.
When I reported this problem to the dealing desk, they said that they will solve this problem based on my logfiles.
However, when later after couple of days they realised that they have to make compensation of losses by going via my logfiles.
These scumbags just changed their words!!!
Now they are saying that logfiles are not the proofs. They were able to clear the other account orders during that time.
Here is the logfile of the same day for other broker called Masterforex -
01:50:15 MetaTrader 4.00 build 224 stopped
06:12:33 MetaTrader 4.00 build 224 started (MetaQuotes Software Corp.)
06:12:38 '200833': login
06:14:44 MetaTrader 4.00 build 224 stopped
07:14:54 MetaTrader 4.00 build 224 started (MetaQuotes Software Corp.)
07:15:05 '200833': login
07:50:42 MetaTrader 4.00 build 224 stopped
08:19:07 MetaTrader 4.00 build 224 started (MetaQuotes Software Corp.)
08:19:08 MetaTrader 4.00 build 224 stopped
08:18:49 MetaTrader 4.00 build 224 started (MetaQuotes Software Corp.)
08:18:57 '200833': login
08:46:33 '200833': login
08:46:49 '200833': login
09:47:38 '200833': ping failed
09:47:38 '200833': connect failed [No connection]
09:50:50 '200833': login
10:41:58 '200833': login
12:12:32 '200833': ping failed
12:16:34 '200833': login
17:33:02 '200833': login
19:40:56 '200833': login
19:41:02 '200833': login
19:41:31 '200833': login
19:45:41 System to be shutdown, request for close MetaTrader
19:45:41 MetaTrader 4.00 build 224 stopped
19:45:41 MetaTrader 4.00 build 224 stopped because system shutdown
19:47:14 MetaTrader 4.00 build 224 started (MetaQuotes Software Corp.)
19:47:15 MetaTrader 4.00 build 224 stopped
19:47:04 MetaTrader 4.00 build 224 started (MetaQuotes Software Corp.)
19:47:10 '200833': login
20:04:20 System to be shutdown, request for close MetaTrader
20:04:20 MetaTrader 4.00 build 224 stopped
20:04:20 MetaTrader 4.00 build 224 stopped because system shutdown
20:06:02 MetaTrader 4.00 build 224 started (MetaQuotes Software Corp.)
20:06:07 '200833': login
22:03:52 MetaTrader 4.00 build 224 stopped
22:48:02 MetaTrader 4.00 build 224 started (MetaQuotes Software Corp.)
22:48:06 '200833': login
23:34:35 MetaTrader 4.00 build 224 stopped
23:43:50 MetaTrader 4.00 build 224 started (MetaQuotes Software Corp.)
23:43:52 '200833': login
23:52:33 MetaTrader 4.00 build 224 stopped
How many times you can see a disconnection there? Only once and then it got connected immediately.
They have caused me $4000 losses. And they say, their server outage hasn't played any role in my losses.
I would just say, advice and warn all traders to just stay away from this broker. This is just the biggest scammer amongst the all. It will not take away your money by requotes, slippage and bad execution, but also make you broke by blocking your ip, making you lose because of their problem and then take no responsibility.
I pray these scumbags go to hell. You will not be able to swallow grains of my money you idiot Instaforex !!! May god bring you the worst death ever happened in the history of mankind.
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