Originally Posted by IFX_Ekaterina

It is the policy of every broker. If the order was opened when the system failed - it is being deleted.



This is the problem with Quotes Providers. It can happen with any broker and that is why the point in the Public offer agreement was created. This person used this system failures and after that he is trying to prove that he traded honest way and says that was HIS money. His money was 100$ and we gave him back HIS money.