Quote:
Originally Posted by IFX_Anna
Some anonymous author from Iran opened an account on the name of the false person for executing orders on the basis of failures in the quotation system caused by increased market volatility.
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He must have been a magician to know that your server will have a reqoute porblem, if what your saying is true he would have opened an account with every broker and with bigger amount of money.
Quote:
Originally Posted by IFX_Anna
Failures were very short in character and each failure continued for not more than 60 seconds, but this was enough for scammer to use several failures for making 8 000 USD from 100 USD.
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Yes but we are talking about 3 days not one spike
Quote:
Originally Posted by IFX_Anna
In accordance with the Public Offer Agreement, accepted by the scammer, his orders opened with the unmarketable prices were canceled. All his deposit (100USD) was returned to him. InstaForex has never appropriated clients’ funds, however our actions against scammers always are very strict. In this case we closed his account, and this person doesn’t have right to use it anymore.
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He used pending orders which is mean if he were a scammer your company should have spotted him from the way he place his orders
Quote:
Originally Posted by IFX_Anna
We would like to underline that we have very strict position against scammers who try to use failures of software for stealing funds from company’s accounts, because no deal opened with unmarketable quotations can’t be hedged on the external market.
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How could your server accept unmarketable quotations , if thats a MT4 problem then you can sue them
Quote:
Originally Posted by IFX_Anna
This anonymous author from Iran tried to use failures in quotation system for making profit from the air. After these attempts were discovered and suppressed, he decided by means of blackmailing to get 8000 USD. We refused to obey his demands and he made a distribution to all company’s contacts trying to put pressure on our company this way. No methods of blackmailing from scammers can’t be perceived by our company as an argument.
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Is it possible for your company to accept anonymous users to open accounts ?
If he was anonymous how did he fund the 100$ , and how did you refund him back that money ?
how did he get to know all your company contacts , what security level does your company have ?
Quote:
Originally Posted by IFX_Anna
For statistics (statistic of InstaForex): more than 30 % of all scamming attempts were made by clients from the Middle-East region (Iran, Syria, Lebanon). InstaForex doesn’t humiliate dignity of other countries, however we have to underline the high level of deviousness among clients from mentioned above countries and this case is the latest proof of this fact.
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Although you try to make it sound right but it doesn't , the people from the middle east can trust anyone and that would make them an easy target for scammers, I know that because I worked for as a consultant and project manger in Dubai and in the middle east and I have seen the different scams coming mostly from xxx ... so please try to avoid racist remarks in your argument it wont help your case
finally to be fair, I have seen bad quotes with IBFX and Gain capital and those were resolved over the phone either I was on the winning side or the losing side as a trader I know this can happen but it never ever happen 3 days in a row ...
I am not taking anyone's side, I am just saying that you need to provide a better argument