unfortunately, you are just speaking about the regulations while in fact, this regulation is not related to my case. because:

1-most of my trades were made by pending orders !!!

2- the volume were very low (0.1 ordinary lot or 1 lot in this broker)

3- none of the positions had been closed in less than several hours.

I want to inform you guys that the broker never ever sent me any e-mail related to this issue.

they just mentioned to 2 ticket numbers here, which you saw that they were comletely fake.

and the final point is that they want to change the subject our discussion by speaking about their regulations and many other things instead of any evidence or documents and tell why they mentioned to those wrong ticket numbers.