Quote:
Originally Posted by Michel
InstaForex,
How do you explain that from the reconstitued statement from the log files, InstaForex - www.InstaForex.com, you had a price failure during 3 days and for 3 different pairs ? A price failure can happen for few minutes, but three days seems very long.
Please, would you like to comment this, and also to show us that you have also delete the other clients orders for those three days ?
There are ticket numbers on this statement; you should have keep the history of those tickets numbers. If this statement is fake, it should no be difficult to show here their real history, on which account they were traded, at which time, which pair, and so on...
I think that if you dont place your argumentation on the level of real facts, you will lose a lot of credibility. |
This is very easy to explain. As you know we face world financial crises. We observe now very high market valatility. All analitics see that currencies movements are on the brink. Currency market hasn't experience such currency fluctuation since the year 1991. That is exactly the reason for such failures in quotation system.
I underline once again, he accepted the Agreement when opened an account with our company and we acted in accordance with this Agreement: "5.6. The Company keeps the right of reconsidering the results of deals of the Client in case of detection errors in server work, which leads to the quotation delay or to giving out non-market quotations." and 5.7. "The Company guarantees that any deal of the Client carried out by non-market quotation (spike) will be restored just after detection of the fact of erroneous performance."
This person decided to earn money using dishonest methods. He blackmails our company!