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Old 03-15-2006, 04:22 PM
helfen helfen is offline
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Join Date: Jan 2006
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Resolved.

This issue has been resolved and my account replenished in full by the company.

It turned out that one of the staff had left my account logged in when he was testing access to the account.

Later, when the next staff was "demo trading" he/she didn't realize it wasn't a demo account - it was my LIVE account!!!

Unfortunately it was a losing trade and I had to ask for a refund to my account because it wan't me who instigated the trade.

So, I now like the company, they were very friendly and helpful in resolvein the matter, and no harsh words passed from either sides, although I was a bit anoyed because I thought they were going to make out that I had made the Aussi/USD trade myself, despite the fact that I can't even look at aa chart on etatrader right now due to a hardware fault, let alone place a trade.

Best success.
Helfen/Sam

A big relief to find that my emil security and other data had not been compromised.
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